Course Description
This course aims to equip professionals with the skills and understanding necessary to move beyond the Drama Triangle and achieve Empowerment in client communication. Participants will learn to recognise and navigate the roles within the Drama Triangle, work from the Adult State within Transactional Analysis, and establish and maintain professional boundaries, ultimately fostering resilience in their professional interactions.
Course Content
By the end of this session learners will:
- Understand how to move outside of the Drama Triangle to Empowerment when communicating with clients.
- Understand how to work from the Adult State within Transactional Analysis when communicating with clients.
- Understand different types of boundaries.
- Understand why professional boundaries are necessary
- Understand organisational and individual responsibilities in maintaining boundaries
- Understand how to build resilience
Delivery
Workbook; Powerpoint slides; Information packs; and follow-up resources.
Who's It For?
Charity sector.
Learning Objectives
Understand how to move outside of the Drama Triangle to Empowerment when communicating with clients.
- be able to identify the three roles of the Drama Triangle.
- understand why clients and professionals fulfil the roles of the Drama Triangle and identify specific behaviours, actions and language associated with each role.
- understand how to move outside of the Drama Triangle to Empowerment when communicating with clients.
Understand how to work from the Adult State within Transactional Analysis when communicating with clients.
- be able to identify the ego-states in Transactional Analysis.
- be able to identify specific behaviours, actions, and language with each state.
- understand and identify specific examples of how to work from the Adult state when communicating with clients.
Understand different types of boundaries.
- be able to define professional boundaries.
- be able to define different boundary types and give examples.
- be able to identify different types of boundaries.
Understand why professional boundaries are necessary
- know the purpose of professional boundaries.
- be able to identify when boundaries are being pushed or breached.
- understand what the consequences might be of boundaries being pushed or breached.
- understand why people might push or breach boundaries.
Understand organisational and individual responsibilities in maintaining boundaries
- understand the importance of workplace policies and procedures to maintain boundaries.
- understand individual responsibilities related to maintaining boundaries.
- be able to reflect on things that might impact your own ability to maintain a boundary.
Understand how to build resilience.
- understand what resilience is.
- understand how to notice the signs our resilience is low.
- identify ways to build up our resilience.
